Terms of Service

These terms are the agreement between you and us for your use of Talk to Me Data. Please read them carefully. By creating an account or using the Service, you agree to them. If you don’t agree, please don’t use the Service.

1. About us

Talk to Me Data is a trading name of MATUTTO LTD, a company registered in England and Wales (company number 12558540), registered office 106 Cranston Court, 56 Bloemfontein Road, London W12 2FG.

“We”, “us” and “our” mean MATUTTO LTD. “You” means the person using the Service or, if you use it for a business, that business. The “Service” means our website at talktomedata.com, our app at app.talktomedata.com, and the AI agents we provide.

Contact: nas@talktomedata.com

2. Business customers and consumers

Most of our customers use the Service for their business. Some people use it for a personal brand.

• If you use the Service for your trade, business, craft or profession (including as a sole trader or creator earning from your content), you are a business customer. If you accept these terms for an organisation, you confirm you have authority to bind it.
• If you use the Service wholly or mainly outside your trade or business, you are a consumer. Some sections apply differently to consumers, and they say so. Nothing in these terms affects your legal rights as a consumer.

3. Your account

• You must be at least 18 to use the Service.
• Give us accurate information and keep it up to date.
• Keep your login details secure. You are responsible for everything that happens under your account. Tell us straight away at nas@talktomedata.com if you think someone else has accessed it.
• One person or business per account unless we agree otherwise.

4. What the Service does

Talk to Me Data provides AI agents that work across the tools you use. Depending on your plan, this includes:

• General agents that can read and act on data in tools you connect (for example Gmail, Google Calendar, Google Sheets, Slack, Notion and others), on request or on a schedule you set.
• The Social Media Manager, which analyses public social media data for your accounts and competitors, suggests content, helps you design posts and, if you connect your accounts, publishes them to Instagram, Facebook or TikTok at the time you choose.
• The Property Leads agent, which uses US public property records to help you find potential leads.
• Custom agents, which we build for you after a kickoff call. Any extra terms for custom work will be agreed with you in writing.

We keep improving the Service, so features may change. If we remove a feature that is a significant part of what you pay for, we will tell you in advance and, if you are on a paid plan, you may cancel and get a pro-rata refund for the rest of your current billing period.

Some features may be labelled beta or preview. They are provided as they are, may change or be removed, and may be less reliable.

5. Plans, actions and payment

• Plans. We offer a free Starter plan and paid plans. The current plans, prices and what each one includes (number of agents, monthly actions and other limits) are shown on our pricing and billing pages when you sign up or upgrade.
• Actions. Most things an agent does use “actions”, for example a data pull, a tool call or a piece of AI writing. Each plan includes a monthly allowance of actions that resets on the 1st of each calendar month. Unused actions don’t carry over. When you run out, agents pause until the allowance resets or you upgrade. Because the allowance is checked before a task starts, one task in progress may finish slightly over the limit. We won’t charge you for that.
• Billing. Paid plans are billed monthly in advance and renew automatically each month until you cancel. Payments are taken by our payment provider, Stripe. Prices are in the currency shown at checkout and include or exclude VAT as stated there.
• Free trials and promotional offers. If we give you a free month or other offer, we’ll tell you the terms when you claim it, including when paid billing starts and how to cancel before it does.
• Failed payments. If a payment fails, we’ll let you know and may retry it. If it still hasn’t been paid after 14 days, we may downgrade your account to the free plan.
• Price changes. We may change our prices. We will give you at least 30 days’ notice by email before a new price applies to you. The new price will apply from your next billing period after the notice ends. If you don’t want to pay it, you can cancel before then.

6. Cancelling

Anyone can cancel at any time from the Billing page in the app (via “Manage billing”) or by emailing nas@talktomedata.com. Your paid plan stays active until the end of the billing period you’ve paid for, then your account moves to the free plan. We don’t refund part-used billing periods, except as set out in this section or where the law requires it.

Consumers: your 14-day right to cancel. If you are a consumer, you have a legal right to cancel a paid subscription within 14 days of the day you first buy it, without giving a reason. Because the Service starts straight away, when you subscribe you ask us to start providing it during that 14-day period. If you then cancel within the 14 days, we will refund what you paid minus a proportionate amount for the Service provided up to the day you told us you were cancelling. To cancel, email nas@talktomedata.com or use the Billing page. We will refund you within 14 days of your cancellation, using the payment method you used.

7. Connecting your tools and social media accounts

• When you connect a tool or social media account, you authorise us to access it and take the actions you ask for (or schedule) on your behalf, within the permissions you approved.
• You must only connect accounts you own or are authorised to use.
• You remain responsible for your use of those tools and platforms, and must follow their terms. These include the Instagram Terms of Use, Meta’s Terms, TikTok’s Terms of Service, and Google’s terms.
• YouTube. The Social Media Manager uses YouTube API Services. By using its YouTube features, you agree to be bound by the YouTube Terms of Service. See also the Google Privacy Policy.
• Publishing. We only publish a post when you choose “Post now” or schedule it to be posted automatically. You are responsible for reviewing every post before it is published, including any AI-generated text or images, and for any disclosures the platform or law requires (for example, marking paid partnerships or ads).
• Platforms can change or restrict their APIs, suspend our access, or reject posts at any time. We will tell you if a post fails, but we are not responsible for a platform’s decisions or outages.
• You can disconnect any tool or account at any time in the app.

8. AI-generated content

• Our agents use AI models to analyse data and produce text, images and suggestions (“Output”). AI Output can be inaccurate, incomplete or out of date, and similar Output may be given to other users.
• Check Output before you rely on it or share it, especially for anything with legal, financial or reputational consequences. The Service does not give professional (legal, financial, tax or property) advice.
• Subject to these terms, you own the Output created for you, as far as the law allows, and you can use it for any lawful purpose. We don’t claim ownership of it.

9. Property Leads

• Property Leads uses public records from US local government sources. These records may contain errors or be out of date, and we don’t guarantee their accuracy or completeness.
• If you use the Service to contact property owners, you are responsible for following all laws that apply to you. For US contacts, these include telemarketing and do-not-call rules, anti-spam laws and fair housing laws.
• If you upload contact lists, you confirm you have the right to share them with us for matching. For that data we act as your processor (see section 12).

10. Acceptable use

You must not use the Service to:

• break any law, or infringe anyone’s rights (including intellectual property and privacy rights);
• send spam or unsolicited marketing, or harass, threaten or discriminate against anyone;
• publish content that is illegal, misleading, hateful, sexually explicit involving minors, or that breaks the rules of the platform it is posted to;
• collect or use personal data without a lawful basis;
• build a competing product, or copy, reverse engineer or resell the Service without our written permission;
• get around usage limits, access controls or security measures, or access another customer’s data;
• overload, disrupt or attack the Service or its providers; or
• use automated means to create accounts or access the Service, other than through features we provide.

11. Your content

• “Your Content” means everything you or your connected tools give us: instructions, files, brand assets, contact lists and data from connected accounts.
• You keep ownership of Your Content. You give us a non-exclusive, worldwide, royalty-free licence to host, copy, process and transmit it only as needed to provide and improve the Service for you. When we say “improve”, we don’t mean training AI models on it: we don’t do that.
• You confirm you have the rights you need in Your Content and that using it with the Service won’t break any law or anyone’s rights.
• Our Privacy Policy explains how we handle personal data.

12. Data protection (for business customers)

When our agents process personal data contained in Your Content on your behalf (for example emails or contacts), you are the controller and we are your processor. For that processing, we will:

• process the data only on your documented instructions (these terms and your use of the Service) unless the law requires otherwise;
• make sure anyone we authorise to process it is bound by confidentiality;
• take appropriate technical and organisational security measures;
• only use the sub-processors listed in our Privacy Policy. We will tell you about any new sub-processor in advance, and you may object. If we can’t resolve your objection, you may cancel and get a pro-rata refund of prepaid fees. We will put data protection terms in place with every sub-processor that are at least as protective as these;
• only transfer the data outside the UK with appropriate safeguards;
• help you respond to requests from people exercising their data rights, and with security, breach notification, impact assessments and consultations with the ICO, taking into account the nature of the processing;
• notify you without undue delay after becoming aware of a personal data breach affecting that data;
• delete or return the data when you close your account, unless the law requires us to keep it; and
• give you the information you reasonably need to show compliance with Article 28 of the UK GDPR, and allow for and contribute to reasonable audits on reasonable notice.

The subject matter is providing the Service. The duration is the life of your account. The data types and people concerned depend on what you connect and upload.

13. Our intellectual property

We (and our licensors) own the Service, including its software, design, templates, the agent mascot and our trade marks. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your own business or personal purposes, in line with these terms. If you send us feedback or ideas, we can use them freely without paying you.

14. Third-party services

The Service relies on and connects to third-party services (such as Google, Meta, TikTok, Slack and Stripe). We don’t control them and aren’t responsible for them. Your use of them is governed by their own terms and privacy policies.

15. Availability

We work hard to keep the Service running, but we don’t promise it will always be available, uninterrupted or error-free. We may need to suspend it for maintenance, security or reasons outside our control. We’ll try to give notice of planned downtime.

16. Suspension and termination

• By you: you can stop using the Service and close your account at any time. See our Data Deletion Instructions.
• By us: we may suspend or close your account if you seriously or repeatedly break these terms, don’t pay, or if we must do so by law, or to protect the Service or other users. Where reasonable, we’ll warn you first and give you a chance to fix the problem. We may also close the Service or a free account on at least 30 days’ notice. If we close a paid account for a reason other than your breach, we’ll refund any prepaid fees for the unused period.
• After your account closes, we delete your data as described in our Privacy Policy. Please export anything you want to keep before then.
• Sections that by their nature should continue (including 8, 11, 12, 13, 17, 18 and 20) continue after the agreement ends.

17. Our responsibility for loss or damage

For everyone:

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

If you are a consumer:

• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
• We provide the Service for domestic and private use. If you use it for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
• If digital content we provide damages a device or digital content belonging to you because we failed to use reasonable care and skill, we will either repair the damage or pay you compensation.
• Your legal rights under the Consumer Rights Act 2015 are not affected. For example, digital services must be provided with reasonable care and skill. Citizens Advice can give you more information.

If you are a business customer:

• The Service is provided “as is”. To the extent the law allows, we exclude all implied terms and warranties, including those of satisfactory quality and fitness for a particular purpose.
• We are not liable for any loss of profits, revenue, business, goodwill, anticipated savings or data, or for any indirect or consequential loss.
• We are not liable for the content of AI Output, for posts published at your instruction, for the actions of third-party platforms, or for your use of property records.
• Our total liability to you arising out of or in connection with these terms, whether in contract, tort (including negligence) or otherwise, is limited to the greater of £100 and the total fees you paid us in the 12 months before the event giving rise to the claim.

18. Indemnity (business customers only)

If you are a business customer, you will be responsible for any claims, losses and reasonable costs we suffer as a result of Your Content, posts published at your instruction, or your breach of sections 7, 9 or 10.

19. Changes to these terms

We may update these terms, for example to reflect changes in the law or the Service. We’ll change the “Last updated” date, and if the changes materially affect you we’ll give you at least 30 days’ notice by email or in the app. If you don’t agree to the changes, you can cancel before they take effect. If you’re on a paid plan and the change is to your significant disadvantage, you’ll get a pro-rata refund of any prepaid fees.

20. General

• Complaints. If you have a problem, email nas@talktomedata.com and we’ll try to resolve it quickly.
• Transfer. We may transfer our rights and obligations under these terms to another organisation, and will tell you if we do. If you are a consumer and unhappy with the transfer, you may cancel and get a refund of any prepaid fees. You may only transfer your rights with our written consent.
• No third-party rights. Nobody else has any rights under these terms, except anyone we transfer our rights to.
• Severability. If a court decides any part of these terms is unlawful, the rest stays in force.
• No waiver. If we don’t enforce a right straight away, we can still enforce it later.
• Entire agreement. These terms, our Privacy Policy and anything we agree in writing for custom agents are the whole agreement between us.
• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, including outages at our providers or platforms.
• Governing law. These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you’re a consumer living in Scotland or Northern Ireland, you can bring proceedings in your local courts, and the laws of your part of the UK that protect consumers still apply to you.